Refund policy

You may request a return within 30 days of receiving your order. The outcome depends on the reason for the return, as set out below.

Faulty, damaged, or incorrect items

If an item arrives damaged, defective, or is not the item you ordered, contact us at support@alpha-academy.com within 30 days of delivery with your order number and a photograph. We will provide a replacement or a full refund, including any shipping paid, at no cost to you. Return shipping, where required, is covered by us.

Change-of-mind returns

Change-of-mind returns are accepted within 30 days of delivery provided the item is unused, complete, and in its original packaging. As outbound shipping is provided free of charge and is a cost we incur at the point of dispatch, change-of-mind returns are subject to:

Return shipping arranged and paid for by the customer; and
A handling fee of 15% of the item price, deducted from the refund, covering outbound shipping already incurred, non-refundable payment processing fees, and restocking.

The exact refund amount is confirmed in writing before the item is returned.

Items that cannot be returned

Perishable food and grocery items; personal care, beauty and hygiene products once opened or used; items returned in used or damaged condition, or missing parts or original packaging; and items marked final sale.

Process

All returns must be authorised in advance. Contact support@alpha-academy.com with your order number and reason for return. Items sent back without prior authorisation cannot be processed or refunded.

Refund timing

Once a return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 3–5 business days. Your bank or card issuer may require additional time to post the refund.